1. Acceptance of Terms By accessing and using Pager Network, a service operating under CHONG HAN WEI (Reg. No. 202403109771 / 003596515-H) (“we,” “us,” “our”) website and services, you agree to comply with and be bound by these Terms of Use.
2. Services Provided We offer web hosting, web design and development, WordPress management, website migration, social media marketing, SEO, branding, and graphic design services. The availability of certain services may change without notice.
3. User Obligations You agree to use our services for lawful purposes only. You shall not engage in any conduct that could harm our website, services, or reputation.
4. Intellectual Property All content, trademarks, and data on this website are the property of Pager Network unless otherwise stated. You may not reproduce, distribute, or otherwise use any content without our prior written consent.
5. Limitation of Liability We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes, but is not limited to, data loss, service interruptions, or financial losses.
6. Modification of Terms We reserve the right to modify these Terms of Use at any time. Your continued use of our website and services signifies your acceptance of any changes.
7. Governing Law These Terms of Use are governed by and construed in accordance with the laws of Malaysia.
8. Contact Information For any questions or concerns regarding these Terms of Use, please contact us at [email protected]
Privacy Policy
1. Information Collection We collect personal information that you provide to us, such as your name, email address, and phone number, when you use our services or contact us.
2. Use of Information The information we collect is used to provide and improve our services, communicate with you, and personalize your experience. We may also use your information for marketing purposes with your consent.
3. Data Sharing We do not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights.
4. Security We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Cookies Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
6. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.
7. Changes to Privacy Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes your acceptance of the revised policy.
8. Contact Information For any questions or concerns regarding this Privacy Policy, please contact us at [email protected]
Refund Policy
1. Overview We aim to ensure customer satisfaction with our services. If you are not satisfied with your purchase, please review our refund policy outlined below.
2. Eligibility for Refunds Refunds are available for the following:
- Web Hosting Services: Refund requests must be made within 30 days of purchase.
- Web Design and Development Services: Refunds are provided if requested within 15 days of project commencement and if no significant progress has been made.
- Other Services (SEO, Social Media Marketing, etc.): Refunds are not typically available but may be considered on a case-by-case basis.
3. Non-Refundable Services The following services are non-refundable:
- Domain registrations
- Completed web design and development projects
- Custom graphic design services once initial drafts are approved
4. Process for Refund Requests To request a refund, please contact our support team at [email protected] with your order details and the reason for the request. We will review and respond within 7 business days.
5. Approval of Refunds Approved refunds will be processed within 14 business days to the original payment method. Note that your bank or payment provider may take additional time to process and post the refund.
6. Contact Information For any questions or concerns regarding our refund policy, please contact us at [email protected]